Contact Us
This page explains how to get in touch with the editorial team at Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question needs someone else — a casino's own support desk, a licensing body, or a gambling support service. We publish research-based reviews of casinos that operate outside the GAMSTOP scheme; we are not an operator, we hold no player funds, and we cannot access, unlock or pay out anyone's casino account.
Most messages we receive fall into one of three groups: corrections to something we have published, questions about how payouts and bonus terms work at the sites we cover, and complaints about an operator. The first two are ours. The third usually belongs somewhere else, and the sections below say where.
What to send us, and what to send elsewhere
| Your situation | Who handles it |
|---|---|
| A fact on this site looks wrong or out of date | Email the editorial team with the page and the detail |
| A bonus term changed since we published | Editorial team — we date our findings and update them |
| Your withdrawal is delayed or stuck in verification | The casino's own support and complaints procedure first |
| You want an account closed or limits applied | The casino directly, then a blocking tool if you need more |
| You feel your gambling is getting out of hand | GamCare and the National Gambling Helpline |
| A commercial or partnership enquiry | Editorial team, marked clearly as commercial |
When you write to us, give us the page URL, the date you read it and the exact wording you are querying. For an operator query, tell us the site name and the term you were shown at signup. We cannot see your account, so screenshots of the terms page help far more than screenshots of your balance.
How we make money, stated plainly
Non Gamstop Casinos earns commission when a reader follows a link to a casino and opens an account. That is how the site is funded, and it is worth knowing before you read any of our rankings. Commercial relationships do not buy position, wording or rating. If a site we have a partnership with has punishing wagering terms or a low monthly withdrawal cap, we say so on the page. Ratings on this site are editorial judgements from desk research, not customer-review scores and not the result of us depositing or playing.
Questions we get most about payouts
Because our main list covers non GamStop casinos reviewed for UK readers, a large share of contact messages are about getting money out. Here is the short version of what we tell people.
What it costs to take part
Minimum deposits at offshore casinos commonly sit in the £10–£20 range, though some crypto-first sites set theirs by coin value instead. The real cost is rarely the deposit — it is the wagering requirement attached to whatever bonus you accept. A 200% match on £50 gives you £100 in bonus funds; at 40x wagering on the bonus, that is £4,000 of turnover before a withdrawal is possible. Add a maximum bonus bet of £5 and a cashout cap of, say, 5x the bonus, and the headline number matters a good deal less than the four or five clauses under it. Read the bonus terms before you opt in, not after.
Paying in and being paid
- Debit cards — Visa and Mastercard are widely accepted for deposits. UK credit cards are banned for gambling by the Gambling Commission, and many UK banks block gambling transactions to unlicensed sites regardless of what the casino accepts.
- Bank transfer — usually the slowest route both ways, often several working days, and sometimes the only option for larger withdrawals.
- E-wallets — Skrill and Neteller are common offshore. PayPal is effectively unavailable at casinos outside Great Britain's licensed market, so treat any claim that it works as something to verify before depositing.
- Prepaid vouchers — Paysafecard-style vouchers work for deposits at some sites but rarely for withdrawals, so you will need a second method to get paid.
- Cryptocurrency — fast in principle, but you carry the exchange rate risk and any network fee, and the value of your balance can move while you hold it.
Currency conversion is the quiet cost. Several sites in our list price bonuses in euros, which means a GBP deposit is converted on the way in and again on the way out, often at the operator's own rate. Ask support in writing whether a true GBP account is available before you fund anything.
Verification, limits and timings
Expect KYC: photo ID, a recent proof of address and, for larger sums, source-of-funds evidence such as payslips or bank statements. Completing this before your first withdrawal request is the single most effective way to avoid a delay. Withdrawal limits — daily, weekly or monthly — are the other common surprise: a large win paid at £2,000 a month takes months to arrive, and that clause is normally in the terms rather than the promotion. Advertised processing times are the operator's own claim; we report them as such and never as something we have timed.
The sites our contact queries concentrate on
Three operators account for most of what readers ask us about, largely because their headline offers are the largest on our list. The notes below are why each one is on the page and what to watch in the terms.
Betmica
Our top-rated entry at 10.0, chiefly because it combines the biggest advertised package on the list with a broad slots and live-dealer range and GBP-denominated promotions. The offer is a welcome package of 570% up to £5,700 plus 270 free spins, available to new accounts only, subject to a minimum qualifying deposit and to wagering on the bonus and spin winnings before withdrawal. Limitation: a multiplier that size is spread across several deposits rather than granted at once, and the volume of play needed to clear it is substantial — most readers will never reach the advertised ceiling, and should judge it on the base terms rather than the headline.
Kikibet
Rated 9.9. It appears here because its package is quoted in pounds, which removes the conversion question that affects several euro-priced rivals. The offer is 350% up to £5,555 with 300 free spins, for new players, with wagering and a maximum bonus bet applying. Limitation: free spins are usually restricted to named slots and expire quickly, so the 300 figure is only worth what you can actually use inside the window.
Betninja
Also 9.9, and the most conservative of the three headline offers — which is why we flag it to readers who dislike high-multiplier packages. The offer is £1,000 bonus plus 100 free spins for all new players, subject to deposit minimums, wagering and time limits. Limitation: a smaller cap means less upside if you play at higher stakes, and as with any offshore bonus the cashout limit and game contribution rules decide the real value.
Comparing the rest at a glance
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| WinnerIsland | Up to €1,000 + 100 free spins | 9.9 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.9 |
| Smash Casino | 600% up to €10,000 slots package | 9.8 |
| Nightluck | 805%, €6,400 + 280 free spins | 9.7 |
| CoinPoker | 150% up to $2,000 | 9.7 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.6 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.6 |
All offers are new-customer promotions with wagering requirements, minimum deposits and expiry dates set by the operator. Offers priced in euros or dollars will be converted for a UK player. Terms change without notice — the operator's own page is the authority, and we would rather you check it than take our summary as final.
What these casinos actually offer
The catalogues at offshore sites are built from the same supplier pool as the licensed market, with a few additions. Broadly you will find:
- Slots — the bulk of every library, spanning low-volatility titles that pay small and often and high-volatility games that do the opposite. RTP is the theoretical long-run return; volatility describes how the return arrives. Both are published per game and worth checking, since some operators run lower-RTP versions of the same title.
- Progressive jackpots — pooled prizes that grow until won. The odds are long and the base game RTP is usually lower to fund the pool.
- Table games — blackjack, roulette and baccarat in RNG form, typically contributing little or nothing towards bonus wagering.
- Live dealer rooms — streamed blackjack, roulette and baccarat with real croupiers and higher table minimums.
- Mobile play — most of these sites run in a browser rather than a dedicated app, which affects how smoothly live tables perform on a weak connection.
The sportsbook running alongside
Several operators on our list run a betting section beside the casino, and CoinPoker sits slightly apart as a poker-led site. Where a sportsbook exists, expect pre-match and in-play markets on football and the major sports, esports coverage, accumulators, bet builders and cash-out on selected bets. Sports free bets usually carry minimum qualifying odds — commonly around 1.50 in decimal terms — and a qualifying bet you must place with your own money first. The important practical detail is the wallet: many sites share one balance across casino and sportsbook, so casino bonus funds may be locked to casino play even though the money appears available for a football bet. Check which product your bonus is tied to before you stake it.
Regulation, eligibility and where complaints go
You must be 18 or over. The casinos covered here are not licensed by the Gambling Commission; they hold overseas licences, commonly from Curaçao or similar jurisdictions. That distinction matters and is the reason our contact inbox exists. A site accepting British customers is not the same as a site authorised to serve them, and the protections differ:
- They sit outside GAMSTOP, so a self-exclusion registered in Great Britain does not reach them.
- GB deposit limits, affordability rules and the credit card ban do not apply in the same way.
- If a dispute goes unresolved, there is no Gambling Commission route. You would be relying on the overseas regulator named in the site's footer, and outcomes vary considerably.
Ownership information is often thin on these sites. Where a licence number and corporate entity are published, verify them on the regulator's own register rather than trusting the badge in the footer — badges are easy to copy.
If you registered with GAMSTOP, the exclusion runs for six months, one year or five years and cannot be lifted early. Playing elsewhere during that period defeats the point of it. Blocking software on your devices and a bank-level gambling block are more durable than relying on an operator's own tools. We set all of this out in more detail on our responsible gambling page, and free, confidential help is available from GamCare through the National Gambling Helpline on 0808 8020 133, 24 hours a day.
How we research what we publish
- We read the full bonus terms, not the banner — wagering multiple, game contribution, maximum bonus bet, expiry and cashout cap.
- We check the licence claim against the issuing regulator's register where one is publicly searchable.
- We record advertised payment methods, stated withdrawal limits and processing times as operator claims, dated to when we checked.
- We note the software providers and game categories actually present rather than the numbers quoted in marketing.
- We re-check pages on a rolling basis; this one was last fact-checked on 23 September 2026 by Chloe Harrington.
We do not deposit, play or withdraw. Nobody should read our ratings as evidence that a site paid out, and no casino can be described as completely safe. More about the people and the process is on our about page, and the rules covering use of this site are in the terms and conditions.
Common questions about reaching us
Can you get my withdrawal released?
No. We have no relationship with any casino's payments team and no access to player accounts. Raise it through the operator's formal complaints procedure in writing, keep the reference number, and escalate to the licensing authority named on the site if the answer is unsatisfactory.
How long does a reply take?
We answer editorial and correction messages as we work through them. We cannot promise a turnaround, and we would rather say that than invent one. Urgent problems with money or gambling harm should not wait for us.
Will you review a casino if I suggest it?
We consider reader suggestions, but a suggestion does not get a site onto our list, and neither does a commercial approach on its own. Anything we publish has to survive the same checks as everything else.
Do you pass my details to casinos?
Not from a contact message. If you follow a link and register at an operator, you are dealing with that company directly and under its privacy policy, not ours.
Before you write
If your question is about a specific bonus, limit or payment method, the fastest answer is usually the operator's live chat, because their terms can change between our checks. If it is about something we have published, or you think a figure on this site is wrong, send it over — corrections are genuinely useful to us and to everyone reading after you. Take your time deciding, compare the wagering terms rather than the headline percentages, and only stake what you would be comfortable losing.